We know your event is important, and we're committed to getting your custom order to you on time.
Processing & Production
Every sash and stole is custom made to order. Production begins once your order has been received and is approved for production. Processing times vary depending on the size and complexity of your order.
If you have a specific event date or deadline, please let us know when placing your order. We'll be happy to recommend the best production and shipping options to help ensure your order arrives on time.
Shipping
Shipping costs are calculated at checkout based on your order and delivery location.
Free standard shipping is available on U.S. orders over $500.
Once your order ships, you'll receive a confirmation email with tracking information.
Please note that shipping transit times are estimates provided by the carrier and begin once your order has shipped. While we do our best to meet every deadline, The Sash Company is not responsible for carrier delays caused by weather, service interruptions, or other circumstances beyond our control.
Shipping Address
Please review your shipping address carefully before submitting your order. The Sash Company is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.
International Orders
International customers are responsible for any applicable customs duties, taxes, import fees, or other charges required by their country. These fees are not included in the purchase price or shipping cost.